Terms of service

Last Updated: September 28, 2026

Welcome to Chibi Skin. These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, services, features, and related offerings.

Throughout these Terms, “Chibi Skin,” “we,” “us,” and “our” refer to Chibi Skin. “You” and “your” refer to visitors, customers, and other users of our website or services.

By accessing our website, browsing our products, placing an order, or otherwise using our services, you agree to these Terms and any policies referenced herein.

If you do not agree with these Terms, please discontinue use of our website and services.

1. USE OF OUR ONLINE STORE

By using our website, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you have appropriate permission from a parent or legal guardian where required.

You agree to use our website and services only for lawful purposes and in accordance with applicable federal, state, District, local, and other applicable laws.

You must not use our services to transmit viruses, malware, malicious code, or other harmful technology.

We may restrict or terminate access to our services when reasonably necessary to address unlawful activity, fraud, security risks, abuse, or material violations of these Terms.

2. GENERAL CONDITIONS

We reserve the right to refuse or restrict service where permitted by applicable law, including when necessary to protect customers, prevent fraud, enforce these Terms, or protect the security of our business and website.

Information submitted through our website, other than protected payment information, may be transmitted through various networks and technically adapted as necessary for network or device compatibility.

Payment information is handled through appropriate payment-processing systems and is encrypted during transmission as required by applicable payment providers.

You may not reproduce, duplicate, copy, sell, resell, or commercially exploit any portion of our website or services without our prior written authorization.

3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, specifications, photographs, colors, ingredient information, sizes, and other information displayed on our website are accurate.

However, actual products may vary slightly due to factors including:

Device display settings;

Lighting conditions;

Packaging updates;

Manufacturer changes;

Production batches; or

Other reasonable product variations.

Product packaging, ingredients, labeling, or appearance may occasionally change. Customers should review the packaging and instructions supplied with the product before use.

We do not intend product descriptions or other website content to be false, deceptive, or misleading.

4. PRODUCT AVAILABILITY

Products and services may be available in limited quantities.

We may discontinue, replace, or modify products where permitted by law.

Displaying a product on our website does not guarantee that the product will remain available at the time an order is processed.

If an ordered product becomes unavailable after an order is submitted, we may contact you regarding available alternatives or issue an appropriate refund for the unavailable item.

5. PRICES AND CHARGES

Prices are displayed in the currency indicated on our website.

Prices, promotions, and discounts may change from time to time.

Any applicable taxes, shipping charges, or other mandatory charges will be disclosed during checkout or otherwise before the transaction is completed where required.

We may correct genuine pricing or technical errors where legally permitted.

If a material pricing error affects an order after payment has been collected, we may contact you regarding the error and, when appropriate, cancel the affected item or order and issue a refund to the original payment method.

6. ORDERS AND ACCEPTANCE

Submitting an order constitutes an offer to purchase products from Chibi Skin.

Receipt of an automated order confirmation does not necessarily mean that your order has been finally accepted.

Orders may be subject to:

Payment authorization;

Product availability;

Billing information verification;

Shipping information verification;

Fraud-prevention checks; and

Other reasonable order-processing requirements.

Where permitted by applicable law, we may refuse, limit, or cancel an order involving suspected fraud, unauthorized transactions, inventory errors, pricing errors, misuse of promotions, or violations of these Terms.

If we cancel an order after payment has been successfully collected, we will issue an appropriate refund through the original payment method.

7. CUSTOMER INFORMATION

You agree to provide accurate, complete, and current information when making a purchase.

This includes, where applicable:

Your name;

Billing address;

Shipping address;

Email address;

Telephone number; and

Payment details.

You are responsible for reviewing your information before submitting an order.

If you notice an error after ordering, contact us promptly. We cannot guarantee that changes can be made once an order has entered fulfillment or been transferred to a shipping carrier.

8. PAYMENT

Orders must be paid using one of the payment methods offered during checkout.

By submitting payment information, you represent that you are authorized to use the payment method provided.

Payments may be processed through independent third-party payment processors.

We are not responsible for payment delays or declined transactions caused solely by a bank, card issuer, payment processor, or other financial institution.

9. SHIPPING AND DELIVERY

Shipping methods, processing periods, applicable shipping charges, estimated delivery times, and related terms are described in our Shipping Policy.

Delivery estimates are not guarantees unless expressly stated otherwise.

Delays may occur because of circumstances such as:

Carrier disruptions;

Severe weather;

High-volume periods;

Transportation interruptions;

Incorrect or incomplete addresses;

Customs or import processing; or

Other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address.

If a material delay or fulfillment issue occurs, we will handle the matter in accordance with applicable law and our posted store policies.

10. RETURNS, REFUNDS, AND EXCHANGES

Our rules regarding eligible returns, refund requests, damaged products, incorrect products, exchanges, cancellations, and associated procedures are explained in our Return & Refund Policy.

Customers should review that policy before completing a purchase.

Nothing in these Terms or our Return & Refund Policy is intended to eliminate or restrict consumer rights that cannot legally be waived.

11. PRIVACY AND PERSONAL INFORMATION

Our collection and handling of personal information are governed by our Privacy Policy.

That policy describes how personal information may be collected, used, shared, stored, and otherwise processed in connection with our website and services.

We encourage you to review our Privacy Policy before submitting personal information.

12. THIRD-PARTY SERVICES

We may use third-party service providers to support functions such as:

Ecommerce hosting;

Payment processing;

Order fulfillment;

Shipping and logistics;

Analytics;

Communications;

Customer support; and

Marketing services.

Third-party services may be subject to their own terms, policies, and privacy practices.

We are not responsible for actions of independent third parties beyond the extent required by applicable law.

13. THIRD-PARTY LINKS

Our website may contain links to websites, applications, services, or resources provided by third parties.

Such links may be provided for convenience and do not necessarily constitute an endorsement.

We do not control independent third-party websites and are not responsible for their content, security, availability, privacy practices, products, or services.

You should review the relevant third-party terms and policies before engaging in transactions through those services.

14. REVIEWS, COMMENTS, AND USER CONTENT

Customers may have opportunities to submit reviews, comments, suggestions, images, feedback, or other content.

By submitting content, you represent that:

You have the right to provide the content;

The content is not knowingly false or misleading;

The content does not violate applicable law; and

The content does not infringe another person's rights.

You may not submit content that is unlawful, threatening, malicious, defamatory, obscene, fraudulent, infringing, or designed to introduce harmful code.

Where permitted, we may moderate or remove content that violates these Terms.

15. INTELLECTUAL PROPERTY

Unless otherwise stated, original content owned or created by Chibi Skin, including branding, text, graphics, logos, website layouts, photographs, and other materials, is protected by applicable intellectual-property laws.

Our website content is primarily provided for personal and non-commercial use.

You may not reproduce, publish, distribute, sell, modify, or commercially exploit protected Chibi Skin content without appropriate authorization, except where permitted by law.

Third-party trademarks and intellectual property remain the property of their respective owners.

16. PROHIBITED USES

You may not use our website or services to:

Commit fraud or engage in unlawful activity;

Submit knowingly false or deceptive information;

Violate intellectual-property rights;

Violate another person's privacy rights;

Harass, threaten, or abuse another person;

Introduce viruses or malicious software;

Attempt unauthorized access to accounts, servers, or systems;

Circumvent website security controls;

Interfere with the proper functioning of our services;

Collect information unlawfully; or

Conduct automated activity that materially disrupts our website or services.

We may restrict access when reasonably necessary to protect our services, customers, or legal rights.

17. ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain typographical mistakes, technical errors, inaccuracies, or omissions relating to matters such as:

Product descriptions;

Pricing;

Availability;

Promotions;

Shipping charges;

Delivery estimates; or

Other store information.

We may correct such information when appropriate and permitted by applicable law.

If an error materially affects an existing order, we may contact you regarding available remedies or options.

18. WEBSITE AVAILABILITY

We aim to maintain reliable access to our website but cannot guarantee uninterrupted operation.

The website may occasionally be unavailable because of:

Maintenance;

Security updates;

Technical failures;

Infrastructure issues;

Third-party service interruptions; or

Other circumstances outside our reasonable control.

We may modify or discontinue portions of our website where reasonably necessary and permitted by law.

19. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our website and related services are provided on an “as is” and “as available” basis unless expressly stated otherwise.

We do not guarantee uninterrupted, error-free, or completely secure operation of the website.

Nothing in these Terms excludes any warranty, guarantee, or consumer protection that cannot legally be excluded.

20. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Chibi Skin and its owners, employees, affiliates, contractors, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising solely from use of or inability to use our website or services.

These limitations apply only to the extent permitted by law.

Nothing in these Terms limits liability or consumer remedies where applicable law prohibits such limitation.

21. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Chibi Skin and its affiliates, representatives, employees, contractors, and service providers from claims, liabilities, damages, losses, and reasonable expenses resulting from:

Your material breach of these Terms;

Your unlawful misuse of our services; or

Your infringement of another person's legal rights.

22. SEVERABILITY

If a provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary and legally permissible.

The remaining provisions will remain in effect.

23. TERMINATION

These Terms remain applicable while you access or use our website and services.

You may discontinue use at any time.

We may suspend or terminate access where reasonably necessary because of fraud, unlawful conduct, security concerns, abuse, or a material violation of these Terms.

Rights and obligations that reasonably should survive termination will remain effective after termination.

24. ENTIRE AGREEMENT

These Terms, together with our applicable policies, including our:

Shipping Policy;

Return & Refund Policy; and

Other policies or notices displayed through our store,

form the applicable agreement concerning your use of Chibi Skin's website and services.

Failure to immediately enforce a provision does not automatically waive our right to enforce that provision later.

25. GOVERNING LAW

These Terms are governed by applicable United States law and, where applicable, the laws of the District of Columbia.

Nothing in these Terms is intended to waive, restrict, or eliminate any mandatory consumer protection available under applicable law, including protections that may apply based on the customer's location.

26. CHANGES TO THESE TERMS

We may revise these Terms periodically to reflect changes to our services, operations, website functionality, business practices, or applicable legal requirements.

When material changes are made, the revised version will be posted on our website and the “Last Updated” date will be updated.

Changes will apply prospectively where required by law.

We encourage customers to review these Terms periodically.

27. CONTACT INFORMATION

Questions regarding these Terms of Service can be directed to:

Chibi Skin
653 Anacostia Ave NE
Washington, DC 20019
United States

Email: support@chibiglow.store
Phone: (202) 847-9308