Refund policy
Return & Refund Policy
At Chibi Skin, we want every customer to have a clear and straightforward shopping experience. This Return & Refund Policy explains our procedures for returns, refunds, exchanges, damaged products, and order cancellations.
30-Day Return Period
You may request a return within 30 days of receiving your order.
To qualify for a return, the product should generally:
Be unused, unopened, and in its original condition.
Remain in its original packaging.
Have all applicable labels, tags, protective seals, and accessories intact.
Be accompanied by a receipt, order confirmation, or other proof of purchase.
To request a return, contact us first at support@chibiglow.store.
Please do not mail a return before receiving return instructions from Chibi Skin. Products returned without first contacting us may not be accepted.
Where to Send Approved Returns
Once your return has been approved, we will provide return instructions.
Approved returns may be sent to:
Chibi Skin
653 Anacostia Ave NE
Washington, DC 20019
United States
Customers should contact us before mailing any return so that we can confirm eligibility and provide the appropriate instructions.
Beauty, Skincare, and Personal-Care Products
Because many beauty, skincare, cosmetic, and personal-care products involve hygiene and product-safety considerations, products that have been opened, used, tested, or had their protective seals removed generally cannot be returned for a change of mind.
This restriction does not eliminate any rights or remedies that may apply when a product is defective, damaged upon arrival, incorrectly supplied, or otherwise subject to protections under applicable law.
If you are uncertain whether a product qualifies for return, please contact us at support@chibiglow.store before sending it back.
Damaged, Defective, or Incorrect Products
Please inspect your package after delivery.
If your order arrives damaged, defective, incomplete, or you receive an item different from the one ordered, contact us as soon as reasonably possible.
When contacting us, please provide:
Your order number.
A brief description of the problem.
Clear photos of the item.
Photos of the shipping package when the damage may have occurred during transit.
After reviewing the information, Chibi Skin will determine an appropriate resolution. Depending on the circumstances, this may include a replacement, refund, or another remedy available under applicable law.
Items That Are Generally Not Eligible for Return
Unless otherwise required by applicable law, we generally cannot accept returns for:
Products that have been used or substantially altered after delivery.
Opened cosmetics, skincare products, beauty products, or personal-care products where hygiene or safety concerns prevent resale.
Products with removed or broken hygiene or protective seals.
Gift cards.
Personalized or custom-made merchandise, if applicable.
Products damaged because of misuse, improper handling, or improper storage by the customer.
Products clearly identified as Final Sale or Non-Returnable before purchase.
Final-sale restrictions do not override rights that customers may have under applicable law concerning defective, damaged, misrepresented, or incorrectly supplied goods.
Return Shipping Costs
For eligible returns made because of a change of mind, personal preference, or another reason not caused by Chibi Skin, the customer is generally responsible for return shipping costs.
If the return is caused by an error on our part, such as receiving a damaged, defective, or incorrect product, contact us before returning the item. We will provide appropriate instructions regarding return shipping.
Original shipping charges are generally non-refundable unless:
The return resulted from our error;
We expressly agree otherwise; or
Applicable law requires a refund of those charges.
For customer-arranged returns, we recommend using a trackable shipping service and keeping your shipping receipt until the return has been completed.
Refund Process
After your returned product reaches us, we will inspect it and notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method used for the order.
We generally aim to process approved refunds within 10 business days after approval.
After we issue the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account. Processing times can vary depending on the financial institution and the customer's location.
If more than 15 business days have passed after we notified you that your refund was approved and you still have not received it, please contact:
support@chibiglow.store
Exchanges
If you would like to exchange an eligible product, contact us at support@chibiglow.store.
Exchange requests are subject to:
Product eligibility.
Product condition.
Availability of the requested replacement.
When a direct exchange is unavailable, you may need to return the eligible original product for a refund and place a new order separately.
Order Changes and Cancellations
If you need to change or cancel an order, please contact Chibi Skin as soon as possible.
We will make reasonable efforts to process your request before fulfillment begins.
However, once an order has been processed, packed, transferred to a shipping carrier, or otherwise entered the shipping process, we may no longer be able to cancel or modify it.
If the order has already shipped, you may request an eligible return after receiving it under the terms of this policy.
Sale and Promotional Products
A discounted or promotional price does not automatically make a product non-returnable.
Products are considered final sale only when they are clearly identified as Final Sale, Non-Returnable, or by similar wording before the customer completes the purchase.
Where applicable law provides a return, refund, or other remedy despite a final-sale designation, applicable law will control.
Bundles, Gifts, and Promotional Offers
If a returned product was purchased as part of a bundle, promotional discount, free-gift offer, or similar promotion, the amount refunded may be adjusted based on the terms of that promotion and the products the customer keeps.
Refunds will not exceed the amount actually paid for the applicable products.
Consumer Rights
This policy is intended to clearly explain Chibi Skin's return and refund procedures.
Nothing in this policy is intended to exclude, waive, or restrict rights that cannot legally be waived under applicable consumer-protection laws.
If applicable law provides a customer with greater protection than a provision of this policy, the applicable legal requirement will take precedence.
Contact Information
For questions concerning returns, refunds, exchanges, damaged products, or this policy, please contact:
Chibi Skin
653 Anacostia Ave NE
Washington, DC 20019
United States
Phone: (202) 847-9308
Email: support@chibiglow.store