Shipping policy

Shipping Policy

Last Updated: September 28, 2026

At Chibi Skin, we aim to provide clear and transparent information about how orders are processed and shipped. This Shipping Policy outlines our shipping charges, order fulfillment practices, tracking procedures, and how we handle delivery-related issues.

1. Order Processing and Shipment

Orders are processed on regular business days, excluding weekends and U.S. federal holidays.

After your order has been successfully submitted, an order confirmation will be sent to the email address provided during checkout.

Once your order has been prepared for shipment, you will receive a shipping confirmation containing tracking information when tracking is available.

Any shipment timeframe displayed on our website, at checkout, or in communications relating to your order is based on information reasonably available to us at the time.

Unless a different shipment timeframe is clearly stated when you place your order, Chibi Skin will ship merchandise within the timeframe required by applicable law.

If we become unable to ship an order within the stated or legally applicable timeframe, we will provide notice and, where required, give you the opportunity to consent to the delay or cancel the affected order for a refund.

2. Shipping Rates

Chibi Skin offers the following shipping options where available:

Express Shipping — $15.00

Standard Shipping — FREE for orders of $70.00 or more

Standard Shipping — $8.00 for orders from $0.00 to $69.99

The applicable shipping rate will be shown during checkout before you complete your purchase.

Eligibility for free Standard Shipping is determined by the qualifying merchandise subtotal displayed at checkout, before shipping charges are added, unless otherwise indicated.

3. Shipping Availability

Available shipping methods may vary depending on the destination, products ordered, carrier availability, and other shipping-related factors.

Only shipping options available for the applicable order and delivery address will be displayed at checkout.

If we are unable to ship an order to the address provided, we will contact you using the contact information associated with your order.

4. Delivery Estimates

Where available, estimated delivery information may be displayed during checkout, through the carrier, or in your shipping confirmation.

A delivery estimate is not the same as a shipment commitment.

Delivery estimates may be affected by circumstances including:

Carrier delays

Severe weather

Holidays

Transportation interruptions

High-volume shipping periods

Incorrect or incomplete addresses

Other events outside our reasonable control

Unless expressly stated otherwise, estimated delivery dates should not be interpreted as guaranteed delivery dates.

5. Tracking Information

When tracking is available, Chibi Skin will provide a tracking number or tracking link after your package has been prepared for shipment.

Please note that tracking information may not become active immediately after a shipping label is generated. Carrier systems may require additional time to display the first tracking update.

6. Accurate Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully verify your:

Recipient name

Street address

Apartment, suite, or unit number

City

State

ZIP code

Contact details

If you discover an error after placing an order, contact us promptly at support@chibiglow.store or (202) 847-9308.

We will make reasonable efforts to assist before shipment, but we cannot guarantee that an address or other order information can be modified once fulfillment has begun.

Nothing in this section limits rights or remedies available under applicable law.

7. Delayed Orders

Delivery delays may occasionally occur after an order has been transferred to a carrier.

If tracking shows that your shipment is delayed, please review the carrier's latest tracking information.

If Chibi Skin cannot ship your order within a shipment timeframe that applies to your purchase, we will handle the delay in accordance with applicable law, including any required notice, cancellation opportunity, customer consent, or refund.

8. Lost or Missing Packages

If tracking indicates that your package was delivered but you cannot locate it, we recommend that you:

Check the delivery location and surrounding areas.

Check with household members or building personnel.

Ask nearby neighbors when appropriate.

Contact the carrier for additional delivery details.

If the package still cannot be located, please contact Chibi Skin so we can review the available tracking information and assist with appropriate next steps.

A carrier's delivery scan does not limit any consumer rights or remedies that may apply under law.

9. Damaged Shipments

If your order arrives damaged, please contact support@chibiglow.store as soon as reasonably possible.

To help us assess the issue, please provide:

Your order number

A description of the damage

Clear photographs of the affected merchandise

Photographs of the outer packaging and shipping label, if available

Please retain the damaged product and packaging while the matter is being reviewed.

We will evaluate the circumstances and provide an appropriate resolution in accordance with applicable policies and consumer protection requirements.

10. Returned-to-Sender Packages

A shipment may be returned to Chibi Skin because of an incomplete or incorrect address, failed delivery attempts, refusal of the shipment, or another carrier-related issue.

If your package is returned to sender, please contact us so we can review the circumstances and explain the available options.

Where legally permitted, additional shipping fees may apply to a requested reshipment if the original return resulted from incorrect or incomplete shipping information supplied by the customer.

Additional shipping charges will not be imposed where the problem resulted from an error attributable to Chibi Skin or where applicable law provides otherwise.

11. Order Changes and Cancellations

If you need to request a shipping-address correction, cancellation, or another change to your order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests received before fulfillment begins.

Once an order has entered fulfillment or has been transferred to a shipping carrier, we may be unable to make changes or stop shipment.

Any cancellation or refund rights provided by applicable law remain unaffected.

12. Shipping Restrictions

Certain destinations, products, or delivery methods may be unavailable because of carrier restrictions, legal requirements, or operational limitations.

Available shipping methods for your particular order will be displayed during checkout.

13. Relationship to Other Store Policies

This Shipping Policy applies specifically to shipment and delivery matters.

Returns, exchanges, refunds, damaged products, and other post-purchase issues may also be governed by our Return & Refund Policy and applicable consumer protection laws.

If any provision of this Shipping Policy conflicts with a consumer right that cannot legally be waived or restricted, applicable law will control.

14. Contact Information

For shipping questions, tracking concerns, or assistance with an order, please contact:

Chibi Skin
653 Anacostia Ave NE
Washington, DC 20019
United States

Phone: (202) 847-9308
Email: support@chibiglow.store